Listed below are the questions most frequently asked by customers. Please check here to see if there is an answer to your query, but if not then please Contact Us.
We are Spirit Holiday Rentals Ltd., a small UK-based business specialising in independent apartment rental and ski hire services for Borovets and Bansko. Over the past 3 years, we have found an increasing number of people interested solely in arranging ski or snowboard hire packages - so we created this website to serve that specific market.
The 2009/10 season will be our fourth season in Bansko.
We have teamed up with Ulen, one of the most popular and well respected ski schools in Bansko, to provide all elements of your package. Their equipment stock is updated every year, so most kit is either new or nearly new.
All equipment and lift passes are collected from the "Ski Rental Center" situated right next to the Gondola.
Speak to your ski instructor or another Ulen representative, who will be able to deal with your issues. Alternatively speak to our representative - we provide contact details on the voucher used to redeem your ski hire. In the event of damaged or ill-fitting equipment, Ulen will be happy to provide replacement items.
You are entirely responsible for the equipment while it is hired out to you. Therefore if it is misplaced or damaged Ulen will request financial compensation from you to recover/replace/repair the affected equipment. We recommend you take out sufficient insurance before travelling.
Unfortunately not - the youngest child we can accept is 7 years old. Ulen do provide a nursery service, but unfortunately this can't currently be pre-booked, so you would have to ask Ulen on arrival in Bansko.
You must book no later than 28 days before your first day of skiing - we regret we cannot take orders later than this, and the website just won't let you. You can book as early as you like, although there is usually a period between the end of one season and the release of prices for the next season where we probably won't be able to take your order, but the website will tell you about this at the time.
We use Google Checkout to process your payment. This is a completely independent payment system so Spirit Holiday Rentals Ltd. never have access to your credit/debit card details. If you follow the instructions provided by Google your details will be as safe as any online payment can be.
We don't have access to any of your credit or debit card details as these are processed entirely within the Google Checkout service. Spirit Holiday Rentals Ltd do store your email address and postal address for order processing and invoicing purposes. There is no link between this data and your credit/debit card details.